Listening First

Listen to understand, not just to reply, and adjust to the four types of listeners you work with every day.

Speaking with Intention

Choose your words, tone and length on purpose, so people can understand you, trust you and act on what you said.

Phone & Email

Handle calls with a calm, professional routine, take complete messages and write emails that lead with the point.

About the Course

Being heard isn't the same as being understood, and very few of us were ever taught to listen. This course starts there. You'll learn to listen to understand, adjust to the people you work with, and speak with purpose. Then you'll put those skills to work on the phone, in email and in the everyday messages that fill your day. You'll leave with habits you can start using right away.

Meet Your Instructor

I’m Denise McNeill, founder of DART Dynasty and creator of Excellence in Execution, a professional development framework that builds the everyday workplace skills employers expect but rarely teach. With more than 40 years of experience in administration, operations, and executive leadership across government and the private sector, I bring a practical, real-world approach to professional development. In this course, I'll help you become a better listener and speak and write with purpose, so people understand you the first time and know they can count on you.

Course Curriculum

6 Chapters · 6 Lessons

    1. (Included in full purchase)

      Download Your Learner Workbook

    1. (Included in full purchase)

      Crafting Your Professional Signature

    1. (Included in full purchase)

      Handling Difficult Calls with Confidence

    1. (Included in full purchase)

      Managing Long Email Threads

    1. (Included in full purchase)

      De-escalating Conflicts

    1. (Included in full purchase)

      Communicating with Intention – Final Assessment

Ready to be understood?

Enroll now and build the listening, speaking and writing skills that help people understand and trust you. Available on its own or as part of the Administrative Foundations bundle.

$69.00

Enroll Now