Root Causes

Look past the obvious to find what's really causing a problem, so the fix lasts.

Weighing Options

Gather the right facts, compare your choices and think through the risks before you decide.

Confident Decisions

Make sound decisions on your own, explain your reasoning clearly and know when to escalate.

About the Course

Problems rarely arrive with clear instructions, and quick fixes often bring the same issue back next week. This course shows you how to look past the obvious to find the real cause, gather the right facts, compare your options, and make sound decisions you can explain with confidence. You’ll practice with real workplace situations and leave with a clear, step-by-step approach you can use on your very next problem.

Meet Your Instructor

I’m Denise McNeill, founder of DART Dynasty and creator of Excellence in Execution, a professional development framework that builds the everyday workplace skills employers expect but rarely teach. With more than 40 years of experience in administration, operations, and executive leadership across government and the private sector, I bring a practical, real-world approach to professional development. In this course, I’ll help you get to the root of problems, weigh your options with facts, and make sound decisions you can explain and stand behind.

Course Curriculum

6 Chapters · 11 Lessons

    1. (Included in full purchase)

      Download Your Learner Workbook

    2. (Included in full purchase)

      Introduction to Problem Solving & Critical Thinking

    1. (Included in full purchase)

      Lesson 1: Thinking Like a Professional Problem Solver

    2. (Included in full purchase)

      Lesson 2: The DART Problem Solving Model

    1. (Included in full purchase)

      Lesson 1: Evaluating Options & Selecting the Best Solution

    2. (Included in full purchase)

      Lesson 2: Communicating Recommendations & Influencing Decisions

    1. (Included in full purchase)

      Lesson 1: Planning & Implementing Effective Solutions

    2. (Included in full purchase)

      Lesson 2: Managing Change & Gaining Team Support

    1. (Included in full purchase)

      Lesson 1: Influencing Decisions Without Authority

    2. (Included in full purchase)

      Lesson 2: Creating a Culture of Continuous Improvement

    1. (Included in full purchase)

      Problem Solving & Critical Thinking – Final Assessment

Ready to dig deeper?

Enroll now and build the judgment to solve problems and make decisions you can stand behind. Available on its own or as part of the Business Leadership & Strategic Partnership bundle.

$69.00

Enroll Now